Refund policy

Return & Refund Policy

Last Updated: June 2026

At ZEVAN, customer satisfaction is our top priority. We strive to provide high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a simple and hassle-free return and refund policy.

7-Day Easy Return Guarantee

Customers may request a return or refund within 7 days of receiving their order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned with original packaging, accessories, and documentation (if applicable).

  • Proof of purchase or order confirmation must be provided.

Eligible Reasons for Return

Returns and refunds may be requested if:

  • The product received is damaged or defective.

  • The wrong item was delivered.

  • The product does not match the description.

  • The customer wishes to return an unused product within the 7-day return period.

Non-Returnable Items

The following items cannot be returned:

  • Products damaged due to misuse or negligence.

  • Items showing signs of use beyond inspection.

  • Personal care products, hygiene products, or consumables once opened.

  • Products without original packaging or proof of purchase.

Refund Process

Once your returned item is received and inspected:

  1. We will notify you regarding the approval of your refund.

  2. Approved refunds will be processed within 5–10 business days.

  3. Refunds will be issued through the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds may be transferred via bank transfer, Easypaisa, or JazzCash.

Exchange Policy

If you receive a defective, damaged, or incorrect product, we will gladly replace it at no additional cost, subject to product availability.

Return Shipping

  • If the return is due to our error (wrong item, damaged product, defective product), return shipping costs will be covered by ZEVAN.

  • For customer-initiated returns, return shipping charges may apply.

Order Cancellation

Orders may be cancelled before shipment without any cancellation fee. Once an order has been dispatched, it will fall under our return policy.

Contact Us

For return or refund requests, please contact us:

Email: zevan.online1@gmail.com

Phone / WhatsApp: 03146537028

Our support team will assist you promptly and ensure a smooth resolution.

Thank you for shopping with ZEVAN.